Avoiding Downtime: O&M Best Practices for High Reliability Infrastructure
Start Time: 9/25/2019 2:30:00 PM
End Time: 9/25/2019 3:30:00 PM
After an Intelligence Community organization experienced 60 facility outages in 10 years – each with the potential for critical mission impacts – they conducted a root cause analysis. Over 80 percent of the incidents were traced to human error such as configuration control issues, lack of training or not following procedures. The agency implemented the “High Reliability Organization” Operations & Maintenance approach described in this case study to improve critical infrastructure management.
1. Understand the behavioral requirements for managing, operating and maintaining mission critical facilities.
2. Realize the tangible and measurable benefits of choosing between prioritizing O&M and investing in additional redundant infrastructure.
3. Discover how a change management process can install the needed rigor required to improve focus on critical infrastructure requirements.
4. Review scorecards and other tools that can be used to uncover shortfalls and provide a path to ensure lasting process improvements for managing critical infrastructure and facilities.